Troubleshooting

There are a few things that tend to fix most common problems. Here's a quick checklist we suggest you run through if you're having issues.
  • Hard refresh the page
    Press “Ctrl + F5” on Windows or “Cmd + Shift + R” on Mac to hard refresh the page. This will clear the cache and reload the page with the latest updates.
  • Log out and log back in to your account
    Try logging out and then logging back in again. This can sometimes resolve issues related to authentication.
  • Reach out to us
    If the above steps do not resolve the issue, please reach out to us at support@spatial.ai. We will do our best to assist you with troubleshooting the problem and resolving it as soon as possible.